TERMS & CONDITIONS
1. Booking Conditions
- 1.1 A confirmation voucher will be sent to the email address provided at the time of booking. If the voucher is not received, it is your responsibility to contact customer service immediately, as refunds are not available for no-shows or cancellations made less than 24 hours prior to arrival. Ensure you have the necessary directions, arrival instructions, and your confirmation voucher or booking reference when traveling. For bookings requiring credit card entry, please carry the same card used for booking.
- 1.2 This website acts as a booking agent for the featured car parks. Your contract is with the selected car park and subject to its specific Terms & Conditions, which may limit liability. Full details are available from the service provider.
- 1.3 Car parks accept liability only for proven acts of negligence. Claims must be reported before the vehicle leaves the premises (Park & Ride) or terminal (Meet & Greet).
2. Complaints Procedure
- 2.1 Submit any complaints in writing with detailed information.
- 2.2 Expect a response within 10 working days from receipt.
- 2.3 If delays occur, you will be notified with reasons.
- 2.4 Parking is subject to individual car park terms. All damage/loss claims must be reported to and claimed from the operator’s insurance at the time of collection.
- 2.5 The company is not liable once the vehicle is handed over to or returned by the service provider.
- 2.6 No warranty is given for the safety of vehicles or their contents. Owners should rely on their own insurance policies for any losses or damage not caused directly by the operator.
- 2.7 Any vehicle damage must be reported before leaving the premises. Failure to do so voids liability.
- 2.8 Vehicles must be roadworthy and possess valid Tax and MOT. If not, and no proof of application is shown at collection, service will be refused without refund.
- 2.9 No responsibility is accepted for mechanical, structural, or electrical failures, including windscreens, alarms, tyres, or batteries.
- 2.10 Ensure correct keys and starting instructions are provided. No liability is accepted for issues caused by faulty or incorrect keys or fobs.
- 2.11 Complaints must be submitted by email within 24 hours of returning to the UK. Late submissions will not be considered.
- 2.12 Any issues at the car park must be reported immediately to allow resolution.
- 2.13 Delayed reporting may impact your ability to make a claim later.
- 2.14 For assistance, please visit the support page.
3. Cancellation Policy
- 3.1 All cancellations must be processed through the booking platform to be valid.
- 3.2 For cancellations, contact support during office hours (Monday–Friday, 09:00–17:00) with your booking reference.
- 3.3 Cancellation requests are handled during office hours only and must follow stated notice periods.
- 3.4 No refunds for partially used bookings.
- 3.5 Booking fees, SMS charges, and cancellation cover are non-refundable.
- 3.6 Non-flexible rate bookings cannot be canceled.
- 3.7 No refunds for cancellations made with less than 48 hours’ notice.
- 3.8 Cancellations with more than 48 hours’ notice incur a £15.00 admin fee, except where otherwise stated for non-refundable promotional offers.
- 3.9 If a canceled booking is reinstated, it will become non-refundable.
- 3.10 Amendments made on or within 24 hours of the arrival date are final and non-refundable.
4. Limitations of Liabilities
- 4.1 WE will not accept any responsibility for loss or damage to your vehicle, including but not limited to tyres, trims, wheels, alloy wheels, windscreens, or any mechanical or structural failures.
- 4.2 WE will not be liable for any mechanical, electrical, or structural issues arising with the vehicle while it is in our possession.
- 4.3 WE cannot be held responsible for any existing rust, corrosion, or paint deterioration that may become visible during or after the vehicle’s stay.
- 4.4 If your vehicle is stopped or detained by the police or any enforcement authority due to customer negligence, WE will not accept liability for any resulting fines, penalties, or associated costs. The customer will be fully responsible for such charges, including any incurred by WE or its service partners due to customer negligence.
- 4.5 All damage claims must be reported before leaving the airport, while the vehicle remains under our care. Customers must inspect their vehicle upon collection and immediately report any concerns to the driver. Once the vehicle has been collected and the customer has left the airport premises, no claims or service issues will be accepted.
- 4.6 Any complaints or claims must be submitted within 5 days of receiving the vehicle on return. Claims made after this period may be declined, and no refund or compensation will be provided.
- 4.7 If you notice any damage to your vehicle that was not recorded prior to handover, you must document it clearly on the return form with your signature and date, and take clear photographs showing the damage, the car registration, and the airport terminal in the background. Failure to provide this evidence will result in the claim being rejected. WE and our service partners reserve the right to arrange repairs at an approved facility of our choice.
- 4.8 Should any of these terms be deemed unlawful or invalid, the remaining clauses will continue to apply in full.
- 4.9 These terms are governed by English law and subject to the exclusive jurisdiction of English courts.
- 4.10 Your vehicle must be fully taxed and comply with the Road Traffic Act. You will be liable for any fines, penalties, or consequential losses arising from failure to comply. WE reserves the right to refuse to accept your vehicle if it does not meet these requirements, and no refund will be issued.
- 4.11 WE and our service partners accept no responsibility for faulty keys, alarm fobs, or any personal keys left on the keyring. Customers must ensure the correct keys and instructions are provided to operate the vehicle. Any costs or losses resulting from failure to do so will be charged in full to the customer.
- 4.12 If your vehicle fails to start, suffers a puncture, or develops any issue preventing return delivery, WE reserves the right to charge a reasonable fee for time and expenses incurred in returning the vehicle.
- 4.13 If we are required to collect you from the terminal due to your vehicle’s mechanical failure (where this service is not included in your booking), additional charges may apply.
- 4.14 Customers are advised to retain a spare set of keys throughout the duration of the parking period. During busy or long-stay periods, your vehicle may be moved to a site facility up to 20 miles away (one way).
- 4.15 Should repairs be necessary due to proven negligence by our service provider, such repairs must be completed by a WE-approved repair centre. Any delivery, collection, or dealership arrangements are the responsibility of the customer. Authorization for dealership repairs will not be provided, even if the vehicle’s warranty may be affected.
- 4.16 Vehicles are not covered for theft, fire, flood, or natural disasters while in the custody of WE or its service partners.
- 4.17 WE will make every reasonable effort to return your vehicle within 60 minutes of your call; however, this may vary depending on traffic, weather, and airport conditions.
- 4.18 WE and its service partners accept no liability for minor surface marks, dents, or scratches that may not be visible under certain lighting or weather conditions.
- 4.19 Similarly, WE will not be held responsible for glass damage, such as chips or cracks, under any circumstances.
- 4.20 Customers must remove all valuables before handing over the vehicle. WE will not be responsible for loss or damage to any personal belongings left inside.
- 4.21 WE and its partners are also not responsible for any paint discolouration, scratches, or dents that may become visible after a vehicle wash, valet, or due to severe weather exposure.
This service is provided by Park at Airport Ltd.