TERMS & CONDITIONS
1. General Terms
- These terms and conditions govern all bookings and services provided by AYGO Parking Limited.
- By using our services, you confirm that you have read, understood, and agreed to these terms.
- AYGO Parking’s terms comply with UK law, including the Consumer Rights Act 2015, and are subject to the exclusive jurisdiction of the English courts.
- AYGO Parking reserves the right to modify these terms at any time without prior notice. Customers are bound by the most recent version, available on our website or upon request.
- For bookings made via third party websites or agents, customers are deemed to have accepted AYGO Parking’s terms upon confirming the booking. AYGO Parking is not responsible for any failure by third parties to present these terms during the booking process.
2. Bookings and Payments
Bookings are confirmed only upon issuance of a booking reference, sent via email either directly by AYGO Parking or through a third-party agent.
Full payment must be made before the start of the parking period.
Additional Charges May Apply For:- Late arrivals: £20 per day
- Early returns: £20 per return (note: there may be extended wait times)
- Overstaying the booked period: Charged at the daily rate
- Vehicle delivery outside operational hours (04:00 - 23:59): £30 surcharge
- Cancellations made 48 hours or more before the parking period may incur a fee of up to 20%.
- Saver, non-flex, or promotional bookings are strictly non-refundable.
- No refunds are issued for cancellations within 48 hours of the booking start time, no-shows, or unused parking days.
3. Third-Party Bookings
AYGO Parking is not liable for:- Any misinformation, comissions, or booking errors made by third-party agents
- The failure of third parties to present these terms and conditions at the time of booking
Customers booking via third-party platforms agree to be bound by AYGO Parking’s terms. Services may be refused if booking details provided by the third party are incomplete, incorrect, or non-compliant with our terms.
4. Liability
AYGO Parking takes reasonable care in handling vehicles. Liability is strictly limited to direct damage caused by proven negligence on the part of AYGO Parking staff.
AYGO Parking is not liable for:- Mechanical, structural, or electrical issues (e.g. tyres, batteries, alarms, windscreens)
- Cosmetic damage (e.g. scratches, dents, or chips) unless reported at the time of collection
- Damage due to weather, vandalism, or natural causes
- Any personal property left in vehicles
Vehicles and contents are parked at the owner’s risk. Customers are advised to ensure their vehicles are fully insured.
Maximum liability for any damage claim is capped at
£750, for direct damages proven to result from staff negligence.
5. Damage Reporting and Repairs
- Customers must inspect their vehicle upon collection and report any damage immediately to a member of AYGO Parking staff.
- Claims must include a completed complaint form and photographic evidence of the damage.
- Claims submitted after the vehicle has left the premises will not be accepted.
- A £750 excess fee is required before repair work can begin.
- All repairs must be conducted by garages approved by AYGO Parking.
- Repairs by unauthorised third parties will not be reimbursed.
We aim to respond to complaints within 14 working days.
6. Vehicle Movement
- AYGO Parking may relocate vehicles between operational sites, up to 50 miles from the drop-off point, for logistical or security reasons.
- While vehicles are being moved, reasonable care will be taken. AYGO Parking’s liability only applies during vehicle handling - not while vehicles are parked.
- Customers are advised that some parking locations may not have CCTV coverage.
7. Optional Vehicle Inspections
- Customers may request a full vehicle inspection (covering paintwork and bodywork) upon drop-off or collection for a £10 fee.
- If no inspection is requested, the customer waives the right to dispute the vehicle’s condition at drop-off. We strongly recommend using this service for peace of mind.
8. Customer Responsibilities
Customers are required to:- Ensure their vehicle is roadworthy, fully taxed, insured, and has a valid MOT
- Take clear photos of the vehicle (all angles) and record mileage before drop-off
- Remove all valuables and personal items from the vehicle
- Provide spare keys if requested
Customers must inspect their vehicle upon return. Unreported damage at this time will not be considered AYGO Parking’s responsibility.
We will not accept liability for:
- Vehicles that are not legally compliant (e.g. no MOT, tax, or insurance)
- Faulty keys, alarms, or immobilisers
- Delays caused by non-functional vehicles or late collection by the customer
AYGO Parking reserves the right to refuse service, decline claims, or contact authorities (e.g. DVLA or police) if vehicles are found to be non-compliant with UK law.
9. Exclusions
AYGO Parking does not accept liability for:- Loss or damage covered by the customer’s own insurance
- Indirect losses (e.g. missed flights, hotel bookings, or additional travel expenses)
- Personal belongings left in vehicles, including electronics and keys
- Weather-related damage, vandalism, terrorism, or natural disasters
- Minor scratches, dents, or chips on dirty or dusty vehicles that are not clearly visible at handover
In cases involving third-party insurance claims, customers must first claim via their insurer. AYGO Parking will provide reasonable assistance but accepts no liability.
10. CCTV and Data Protection
- CCTV is in place for operational purposes but may not cover all areas or incidents.
- Requests for footage must comply with the Data Protection Act 2018 and include details such as date, time, and location. AYGO Parking may deny requests if footage is unavailable or outside the retention period.
- Personal belongings left in vehicles, including electronics and keys
11. Airport Transport
- Customers must arrive at least 100 minutes before their airline’s recommended check-in time.
- Large groups may need to travel on separate shuttle transfers.
- Only guide dogs are permitted on shuttle vehicles—no other animals allowed.
12. Car Park Safety
- Customers must obey all directional signs and drive no faster than 5MPH on site.
- Children must be supervised at all times. AYGO Parking accepts no liability for accidents due to unsafe conduct.
- Only guide dogs are permitted on shuttle vehicles—no other animals allowed.
13. Dispute Resolution
- AYGO Parking encourages resolution of complaints through mediation prior to legal action. Unresolved disputes will be subject to the exclusive jurisdiction of the English courts.
15. Ultra Low Emission Zone (ULEZ) Notice
The ULEZ zone includes Heathrow Airport as of 29 August 2023. If your vehicle does not meet the required emissions standards, a daily charge of £12.50 applies.
Important:
- Set up Auto Pay with Transport for London (TfL) before driving to Heathrow to avoid penalties.
- AYGO Parking will not be held liable for any fines incurred due to ULEZ charges.
- Your car may be moved between multiple yards; ensure Auto Pay is active.
16. Disclaimer
AYGO Parking offers a discounted service that operates under these clearly defined terms and conditions. While every effort is made to deliver a high-quality service, incidents such as delays, damages, or lost keys may occasionally occur. In such cases, we will adhere strictly to the policies outlined above.