Privacy Policy

1. Data Retention

We retain personal and vehicle-related information solely for operational purposes and only for as long as necessary. All data is handled in accordance with this privacy policy and securely deleted once no longer required.
You have the right to request access to your data at any time under the Data Protection Act 1998. Requests can be made via email.

2. Information We Collect

When using our website or booking services, we may collect the following personal data:

• Full Name
• Verified Contact Number
• Email Address
• Residential Address
• Postcode (used for demographic and service optimization purposes)
• Booking History

This information enables us to process your reservation and improve service delivery.

Note: Offers and discounts cannot be combined unless explicitly stated.

3. How We Use Your Information

Your information is used strictly for service enhancement and operational purposes. These include:

• Communicating via phone, email, or SMS regarding your booking
• Responding to service-related inquiries and support requests
• Processing bookings and payments
• Recording and monitoring conversations for training and quality assurance
• Gathering feedback through reviews and satisfaction surveys
• Preventing fraud and unauthorized activities
• Sending newsletters and promotional content (only with your consent)
• Sharing updates about new services or offers
• Conducting follow-ups and service confirmations
• Maintaining internal records and booking logs
• Performing business development and market trend analysis

We do not share, sell, or disclose your personal information to third parties for marketing or other purposes.

4. Data Security

We are committed to protecting your personal data with appropriate safeguards. Here’s how we do that:

• Collecting only the minimum information required for service
• Ensuring all data is accurate, up to date, and securely stored
• Deleting or anonymizing data once it is no longer needed
• Employing physical, electronic, and managerial measures to prevent data breaches or unauthorized access

5. Cookie Policy

Cookies are small files stored on your computer with your permission to enhance your browsing experience.

• To analyze web traffic and user behavior
• To improve website performance and usability
• To track user interactions via Google Analytics (personal data is not stored or tracked)

You can manage cookie preferences in your browser settings, including the option to block or delete cookies at any time.

For more information on cookies and how Google uses them, please refer to Google’s Privacy Policy.

During your website visit, third-party cookies may be used for:

• Referral tracking
• Advertisements
• Analytics from affiliated platforms

These cookies typically expire within 30 days.

6. Consent

By making a booking or submitting your details via our website or forms, you consent to AYGO Parking Limited collecting and processing your personal data as outlined in this policy.

7. Your Rights

You may:

• Request access to the personal data we hold about you
• Ask for corrections to any inaccurate information
• Withdraw consent for marketing or promotional communications
• Request the deletion of your data, subject to legal and operational obligations

All such requests should be sent to the contact details below. We aim to respond promptly and in full compliance with GDPR.

8. Contact Information

For any questions, updates, or concerns regarding your data, please reach out: